Privacy protection at Royal Reels Casino

This Privacy Notice explains how Royal Reels Casino Australia (referred to as “Royal Reels Casino”, “us”, “we”, or “our”) handles your personal data. This policy applies to all users who access or use our services at www.casinoroyalreels.com.

Who We Are

Royal Reels Casino is the operator of this website and acts as the Data Controller for your personal data. We determine how and why your data is collected, used, and safeguarded. If you have any questions or concerns regarding your data or rights, you can reach our Data Protection Officer by emailing [email protected].

What Personal Data Do We Collect?

Data You Provide to Us

When registering an account or using our services, we may collect:

• Registration details: full name, email, phone number, date of birth, country, gender, username, postcode, and social security number.
• Due Diligence: identity document numbers, address proof, source of funds, and financial documents.
• Financial Information: IBAN, CPF number, bank account data, and payment methods.

Data We Collect Automatically

• Device data: IP address, device identifiers, operating system, and browser version.
• Usage data: page views, search activity, interactions, session times, and ad clicks.
• Location information based on your IP address.

Data from Other Sources

We may collect personal data from publicly available sources, financial institutions, or social media platforms for verification, fraud prevention, and legal compliance.

Why We Collect Your Data

We use your data to:

• Operate our services and manage your account.
• Conduct KYC and AML checks to meet Australian regulatory standards.
• Support responsible gaming initiatives and prevent harm.
• Send marketing materials (where consented).
• Resolve disputes and comply with legal obligations.

Lawful Basis for Processing

Your data is processed under the following legal grounds:

• Contractual necessity – to manage your account and provide services.
• Legal obligations – including anti-money laundering and identity verification.
• Legitimate interest – service improvement, fraud prevention, and customer segmentation.
• Consent – for marketing and tailored promotions.

How We Share Your Data

Your personal data may be shared with:

• Internal departments and licensed Royal Reels Casino group entities.
• Trusted payment processors and banking partners.
• Technology service providers, support teams, and hosting providers.
• Regulatory bodies and law enforcement when legally required.
• Analytics providers and game developers for research and development.

Data Retention

We retain your data as long as your account is active or as required by law (e.g. anti-money laundering rules). Once no longer necessary, your data will be deleted or anonymised.

Your Rights

As an Australian user, you have the right to:

• Access and correct your personal data.
• Request deletion or restriction of processing.
• Withdraw consent for marketing.
• Object to processing based on legitimate interest.
• Receive your data in portable format.

To exercise any of these rights, please contact our support team at [email protected] or our DPO at [email protected].

Cookies and Tracking

We use cookies and tracking technologies to personalise content and analyse traffic. You’ll be asked to provide consent for non-essential cookies. Please refer to our Cookie Policy for more details.

Data Security

Royal Reels Casino takes all reasonable steps to protect your data using a combination of technical and organisational measures. While no system is completely foolproof, we are committed to improving our safeguards continuously.

International Transfers

Your personal data may be processed or stored in countries outside Australia. When this occurs, we ensure appropriate legal safeguards are in place.

Business Changes

In the event of a merger, acquisition, or restructuring, your personal data may be transferred to the new entity under the terms of this Privacy Notice.

Contact Us

Questions about this Privacy Notice can be directed to:

• Email support: [email protected]
• Data Protection Officer: [email protected]

Updates to this Notice

This Privacy Policy may be updated from time to time. The most recent version will always be available on our website.

Effective Date: June 2025